About this Notice
Twelve Bar is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This notice outlines how we aim to achieve this and includes the information collected when:
- you use our website
- you make a booking on our website
- you make enquiries on our website
- someone is interested in working with us
Definition of Personal Data
Personal data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this notice. Please ensure you understand this policy in its entirety and take your time to read it.
Who Are We?
Twelve Bar (“we”, “us”, “our”) is a restaurant or venue, located at:
12 Clifftown Rd
Southend-on-Sea
SS1 1AB
United Kingdom
We act as the data controller for your data.
How Do We Collect Information from You?
We collect information from you:
- When you make a booking
- When you visit our restaurant (preferences, allergies, etc.)
- When you make an enquiry
- When you sign up to marketing emails
What Type of Information is Collected from You?
You may be asked to submit personal information about yourself when you make a booking. We collect this information to fulfil your booking request, enabling you to dine at our venue.
When You Make a Booking
We collect information such as:
- Title
- Name
- Email address (used for booking confirmation and post-dining feedback emails)
- Home or work address
- Billing information for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
- Telephone number
- Company name
- Dietary requests
- Marketing preferences (whether you opt-in or opt-out)
When You Dine at Our Restaurant
We may collect information such as:
- Marketing responses (where applicable)
- Survey responses
- Current and past reservation details
When You Access Our Sites
Device information about your computer hardware and software is automatically collected. This information may include:
- Device type (e.g., mobile, computer, laptop, tablet)
- Cookies
- Operating system
- IP address
- Browser type
- Browser information (e.g., type, language, and history)
- Domain names
- Access times
- Settings
- Referring website addresses
- Other data about your device as described in this policy
Location Information
If you use our website, we may receive your general location (such as city or neighbourhood).
Careers
If you’re interested in working with us, you may submit your CV via email or through our contact page. This information may include:
- Personal details
- Employment details
- Education
- Salary history
- Other relevant details
We use this information to assess your application and may retain it for future job opportunities. Please contact us if you no longer wish us to hold your records at info@twelvebar.uk.
How is Your Information Used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your data (e.g., by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined above to understand your needs and provide you with a better service, in particular:
- Internal record keeping
- Sending service emails (booking confirmation and post-dining feedback)
- Improving our products and services
- Sending marketing communications if you have opted in to receive them
- Customising the website according to your interests
Who Has Access to Your Information?
We do not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We only share your information with companies when necessary to deliver services on our behalf. Examples include service providers (e.g., ResDiary for online bookings), third-party payment processors, and other third parties to provide our site and fulfil your requests, as otherwise consented to by you or as permitted by applicable law.
Third parties (a list is available upon request) whose content appears on our site may use third-party cookies. Please refer to the ‘Use of Cookies’ section for more information on controlling cookies. We advise you to check the privacy notices of any such third parties as we do not control their activities or data collection practices.
You may restrict the collection or use of your personal information at any time; please see the ‘Your Choices’ section of this Privacy Notice for details.
How and Where Do We Store Data?
We retain your personal data only as long as necessary to fulfil its intended use as outlined in this notice, and/or while we have your permission.
For reservations made through ResDiary, your data is stored securely in data centres managed by Microsoft Azure within your local country, jurisdiction, or lawful location.
Profiling
We may analyse your personal information to create a profile of your interests and preferences, allowing us to contact you with relevant information. Additional information about you from external sources may also be used for this purpose.
Your Choices
We will not contact you for marketing purposes via email, phone, or text unless you have given prior consent. We will not pass your details to third parties for marketing purposes without your express permission. You may change your marketing preferences at any time by emailing info@twelvebar.uk.
Your Rights on the Information We Hold About You
You have certain rights regarding your personal information. These include:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right of Rectification: If your information is inaccurate or incomplete, you have the right to request it be corrected.
- Right of Erasure: In some circumstances, you may request the erasure of your data.
- Right to Object to or Restrict Processing: You may object to or restrict our processing of your personal information under certain conditions.
- Right of Data Portability: You may request your personal data in a structured, machine-readable format, and ask us to transmit it to you or a third-party organisation.
To exercise any of these rights, please contact us using the methods in the ‘Contact Information’ section below. We will require proof of identity to proceed with your request.
Consent
You have the right to withdraw consent to our use of your data at any time, and to request its deletion. We only retain personal data as long as is necessary for its original purpose. Data retention periods are as follows:
- Data for marketing purposes: 5 years
- Booking information: 3 years
- Career application information: 2 years
Security
We take data security seriously and have implemented suitable measures to safeguard and secure data collected through our site.
Use of Cookies
We use cookies to personalise your online experience. Cookies are text files placed on your device by a web server that help recognise you during subsequent visits. Cookies only collect browsing data and do not identify you personally.
We may use cookies for:
- Authentication, Personalisation, and Security: Cookies verify your account and device, aiding in secure login and fraud prevention.
- Performance and Analytics: Cookies track service access and usage, helping us provide relevant information and optimise performance.
- Third Parties: Third-party services may use cookies to sign you into their services. We may also use third-party cookies, such as Google Analytics, for performance analysis.
If you prefer, you can set your browser to reject cookies, but this may limit functionality on our site.
Links to Other Websites
Our site may contain links to external websites. We are not responsible for their data collection or privacy practices and encourage you to check each site’s privacy notice.
What Happens if Our Business Changes Hands?
If our business undergoes a sale or transfer, any personal data relevant to the transferred business will be transferred along with it. The new owner will use your data only for the same purposes originally collected, as per this Privacy Notice.
In such an event, you will be notified and given the choice to have your data deleted or withheld from the new owner.
Changes to This Notice
We periodically update this Privacy Notice to reflect feedback from our customers and changes to our business. Please review this statement regularly to stay informed on how we are protecting your information. This policy was last updated in May 2022.
Contact Information
We welcome any comments or questions regarding this Privacy Notice. If you believe we have not adhered to this notice, please contact us at info@twelvebar.uk. We will make every effort to promptly address your concerns.
Complaints
If you wish to make a complaint about our processing of your data, please contact us at info@twelvebar.uk or reach out to your country’s data protection authority.